Warranty

All pens and pencils may be returned within the first 30 days after purchase for exchange.  Of course, the pen must be in perfect condition.

Your pen is warranted against defects for 3 YEARS.  Defects do not include bark incursions, voids or other naturally occurring elements of the wood or other material.  These are inherent in the selection of a natural material and we have enhanced their beauty.

At any time during the three years should your pen not function as intended, simply contact us for return authorization.  We will refund, repair or replace (at our discretion) your pen.  Postage will be paid by us.

Our warranty does not extend to ink cartridges, refills or pencil leads which are consumed through use.  We offer additional ink, refills and leads which should be purchased at the same time as your pen!

Repairs

If you accidentally damage your pen or require work on it, please contact us before you send it to us.  We will give you a "best guess" cost for repair based on your description of the work required.  Upon receipt of your pen, if the actual cost of the work is more than 30% higher than quoted, you will be notified prior to work commencing.  At that point you may authorize the work or ask for the return of your pen.  For repairs, postage both ways is the responsibility of the owner of the pen.

 

Legal

Parts of this section are copyright property of Arizona Silhouette and are used with permission.

Listed below are the Terms for Use and Policies of this website.  Anyone that uses this site in any capacity, including the placement of an order, must agree to all of the Terms For Use And Policies listed on this page , as a condition to use and to order from this website.  

Privacy Policy

We consider your privacy to be of the highest importance. We assure all users of this web site that we will not knowingly share or sell any personal information collected at this site about you, outside of our company and tech support staff, without your permission, through communication, or events. This privacy policy may from time to time change and, as a result, we encourage you to review our policies each time you visit our web site. If you have any questions regarding your privacy please feel free to contact us before you submit any information at this site.

Mailing Lists

We do not and will not, under ANY circumstance, sell, share, or distribute any of your personal information.  Your trust and confidence in our product line and the way we conduct our business are much more important to us than what you might expect.  We will do whatever it takes to earn and maintain your trust as well as your confidentiality.

Your Security

When ordering merchandise through the 'shopping cart' we provide a secure ordering page in our checkout process. You will notice the "secure lock" at the bottom right of your browser.  If you have any questions or concerns regarding your privacy, security or anything else please contact us directly.

Site Content

You may not, under any condition, copy or redistribute any content from this site without our written permission.  We reserve all rights concerning the site content, images, concept and design.

Return Policy NEW!

Our return policy is very simple:  provided the merchandise is returned in the original condition as when shipped and within 30 days of you receiving your order, we will refund the full purchase price of the merchandise including shipping!  Simply contact us before returning the item.
Returned merchandise is to be shipped to:  Heritage Pens, 2616 Creek Moor Ct., Woodbridge, VA  22191 USA  NOTE: This includes personalized items.  Who else does this?

Product Information

Please keep in mind that Mother Nature is responsible for the manufacture of any of the wood, stone or other natural products that we sell.  We cannot re-engineer nature for you.  We will not sell you anything that has an obvious defect.

Shipping Policy

We make every attempt to ship your order within 48 hours - 72 hours in the case of international shipments.  98% of our orders are shipped using Domestic or Global Priority Mail.  We will notify you when your order is shipped using the automated announcement features provided by the USPS.  In the event of a delay longer than 72 hours you will be contacted and other arrangements can be made at that time. 

Payment

We currently use PayPal for all transactions, which gives you, the buyer, the choice of paying by cash, bank card or credit card.   YOU DO NOT NEED A PAYPAL ACCOUNT TO USE THE SERVICE.  Other arrangements can be made by contacting us.

Product Substitution

If a particular item is out of stock we will notify you of that fact when your order is placed.  You will have the choice of selecting another item, having us make a near-duplicate item or canceling your order.

Site Images

We go to great lengths to illustrate our products as accurately as possible.  However, please be aware that the software that you use and/or the monitor you have may not accurately display the image colors.  Wood is not something that we can manufacture and Mother Nature does have a way of changing the 'norm'.  We make every attempt to provide you with the best wood that is available.

Special Note

All images contained in this website are copyrighted and are the sole property of Heritage Pens except as otherwise noted.  These images are not to be sold, transferred, copied or used by any other party and are only available with permission from Heritage Pens. For permission, simply contact us.  As long as we get proper attribution, we rarely refuse.

Site Discrepancies and Errors

We strive to keep the content of our site accurate.  Due to the size of our site there may be inadvertent discrepancies from time to time.  In the event of discrepancies concerning products, pricing, descriptions, or availability, the sale will be voided by us and you will be contacted. 

Unreasonable Orders

We reserve the right to decline any order which we deem unreasonable.